Customer Support and Resources
Our dedicated support team will handle your support requests in accordance with the service level (Standard or Premium) defined in your Subscription Agreement.
Standard Support is automatically included with every subscription of INSIDeR - our insider list management software. This package is sufficient for having INSIDeR up and running and getting all your support requests solved quickly and efficiently.
Premium Support offers highest level of support, including access trough phone to our in-house experts for high priority issues. Premium Support is the best choice for companies where INSIDeR is a mission critical application.
All our registered customers will also be able to benefit from our unique Knowledge Base. It allows you to benefit from valuable know-how library including:
- references to regulatory and industry sources
- sample insider policies
- useful templates (trading plans, NDAs, communication templates etc)
- technical and regulatory tips
- clarification of INSIDeR product manual documentation
- best practice updates in the area of compliance risk management.
Knowledge Base is updated and maintained in close cooperation with INSIDeR community and leading law firms. Please use Customer Login to access the Knowledge Base.